Automotive Sales Consultant

About the role

As the highest volume Mitsubishi dealership in Ontario, Brampton Mitsubishi offers the largest selection in the Brampton area with over 120 vehicles to test drive. We are seeking self-starting, highly motivated individuals with proven customer service or sales experience to join our Sales Consultant team in Brampton. Reporting to the Sales Manager, you will be responsible for providing exceptional service to customers visiting our location.

Performance Auto Group is a leading automotive group whose purpose is to be the preferred automotive group by fostering fair and respectful relationships. Our core values include Great Experience, Integrity, Diversity, Innovation, Empowerment, and Giving Back.

Responsibilities

• Utilize systems and procedures to deliver exceptional customer service.
• Give all customers consideration and respect, understand their needs, and meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and rebate, finance, and incentive programs.
• Project a positive attitude for customers and employees.
• Ensure thorough, accurate, and timely completion of all work.
• Work effectively without supervision.
• Attend factory-sponsored and dealer-specified training classes.
• Answer customer service phone calls related to car sale inquiries.
• Ensure customer car quotes are competitive and reasonable.
• Keep customers updated by phone on vehicle delivery progress.
• Inform customers when vehicles are ready for pickup.
• Keep abreast of new equipment, features, and tools and recommend purchases.
• Account for all documents and ensure none are missing.
• Follow up with factory and distributors regarding late deliveries.
• Comply with Ontario Motor Vehicle Industry Council (OMVIC) regulations.
• Adhere to company safety standards and policies.
• Perform other duties as required by management.

Requirements

• High School Diploma or GED.
• 1-3 years of Automotive Sales experience is an asset.
• OMVIC Certification is required.
• Dealer CRM system experience is an asset.
• Valid Ontario Driver's License and good driving record.
• Strong computer skills.
• Effective verbal and written communication.
• Strong time management and organizational skills.
• Proven ability in delivering exceptional customer service.
• Excellent problem-solving skills.
• Flexibility under changing conditions.
• Creativity and persuasiveness in negotiations.
• Professionalism and positive attitude under pressure.
• Well-spoken, friendly, and articulate.
• Ability to maintain confidentiality.
• Flexibility with work schedules and may require Saturdays.

Benefits

• Excellent management support and guidance.
• Opportunities through internal career mobility.
• Health, dental, and vision insurance access.
• Disability, critical illness, and life insurance.
• Employee Assistance Plan for you and your family.
• Discounts on vehicles, service, and parts.
• Discounts to retailers and service providers across Canada.
• Free employee events.
• Community giving and involvement.

Compensation

• Expected annual earnings range from $45,000 to $95,000 per year.
• This is a 100% commission role with no base salary.
• The range reflects historical earnings; actual earnings vary with performance.
• Minimum earnings comply with Ontario minimum wage laws, with possible quarterly reconciliation.

About Performance Auto Group

With over 2000 employees, 23 brands, and 44 locations across Ontario, Performance Auto Group includes AutoPlanet, Canada’s largest indoor used car showroom. This recruitment process involves AI and is for an existing vacancy.