Automotive Service Advisor

About the role

Plaza Auto Group is a family-owned and operated business that has been proudly serving our communities since 1956. As one of Ontario's fastest-growing dealer groups, we are committed to creating exceptional experiences for both our customers and employees. We value family, community, and supporting the professional growth of our team.

Our Plaza Kia location in Richmond Hill, Ontario, is seeking a customer-focused Service Advisor to join our service team. As the primary connection between our customers and technicians, you will guide customers through the service process, explain maintenance and repair recommendations, and help keep daily operations running smoothly.

If you enjoy building relationships, solving problems, and working in a busy dealership environment, we would like to hear from you.

Vacancy status: Current vacancy.

Responsibilities

• Welcome customers, identify their concerns, and accurately document service and repair requests.
• Schedule appointments and coordinate work with technicians, the parts department, and service management.
• Prepare repair orders and explain recommended work, estimates, and anticipated completion times.
• Review inspection findings with customers, explain maintenance and repair options, and obtain authorization before proceeding.
• Keep customers informed of progress, additional findings, cost changes, and delays.
• Recommend appropriate services based on vehicle condition, manufacturer maintenance schedules, and customer needs.
• Review completed work and invoices with customers, ensuring charges and explanations are accurate.
• Maintain complete records of customer communications, approvals, and service work.
• Support warranty documentation and follow dealership and manufacturer procedures.
• Address customer concerns professionally and involve service management when needed.
• Contribute to department sales, productivity, and customer satisfaction goals.
• Maintain an organized work area and follow dealership health and safety procedures.

Requirements

• Previous automotive Service Advisor experience is preferred; related dealership or automotive customer service experience will also be considered.
• Strong communication skills and the ability to explain technical information clearly.
• A customer-focused approach with strong listening, problem-solving, and relationship-building skills.
• Excellent organization and time management, with the ability to handle multiple priorities.
• Working knowledge of vehicle maintenance and repair processes.
• Comfortable using computers and learning dealership management systems.
• Attention to detail when preparing estimates, repair orders, and invoices.
• A dependable, professional approach and the ability to work collaboratively.
• A valid driver's licence and driving record acceptable for dealership vehicle operation.

Plaza Auto Group is committed to an inclusive and accessible recruitment process. Accommodations are available upon request for applicants with disabilities throughout the recruitment and selection process. Please let us know if you require accommodation.

Plaza Auto Group does not use artificial intelligence to screen, assess, or select applicants during the recruitment process.

Benefits

• Compensation: $50,000–$90,000 annually, consisting of salary and performance-based bonuses.
• Benefits: Extended Health & Dental, Life Insurance, AD&D, and Long-Term Disability coverage, subject to plan eligibility.
• Professional Development: Ongoing training and management support.
• Career Growth: Opportunities for advancement within Plaza Auto Group.
• Employee Perks: Employee discounts and company events.
• Community Involvement: Take part in initiatives that give back to our local communities.
• Positive Work Culture: Join a supportive team that values collaboration, customer service, and excellence.