Automotive Service Technician

Drive for Excellence

At Performance Lexus we are an award winning team that pursues excellence in guest service. We go the extra mile in providing exceptional care, in order to ensure our guest experience is rich and beneficial.

About the role

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great Experience: Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment: We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

Performance Auto Group is a leading automotive company in Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet, Canada’s largest indoor used car showroom.

This recruitment process involves the use of artificial intelligence, and this job posting is for an existing vacancy.

Responsibilities

• Project a positive attitude for the benefit of our customers and our junior employees.
• Retrieve repair orders from dispatch on a timely basis.
• Obtain parts from the Parts Department as required.
• Utilize the repair order punch clock appropriately, (i.e., punch onto a specific line when starting a task, and punch off when the task is complete).
• Perform vehicle road tests as required.
• Address all customer concerns using the Three C’s method – Complaint, Cause, Correction.
• Examine all vehicles to determine if additional safety or service work is required.
• Prepare a complete report on the back of the repair order.
• Estimate flat rate times for each recommendation. Use supplied flat-rate manuals and the Employer policies as a guide.
• Acquire prices of vehicle parts and note availability for each recommendation.
• Perform all work as outlined on the front of the repair order and as authorized on the back, with efficiency and accuracy, and in accordance with company and factory standards.
• Prepare all parts ordered when authorization is received, unless specifically told otherwise.
• Saves and tags parts if the job is under warranty or insurance, or if requested by the customer.
• Perform vehicle road tests after service any time a wheel is removed, or any time a repair that might affect drivability is performed (i.e. tune-up, valve adjustment, brake work, suspension work, rattle/noise repair, etc.). Straight oil changes or transmission fluid changes are excluded.
• Evaluate all work performed to ensure it is thorough, accurate, and completed in a timely fashion.
• Supervise work of all Service Apprentice Technicians or students; report immediately any deficiencies to the Service Manager.
• Attend factory-sponsored training classes as scheduled by management.
• Attend dealer-specified training courses as scheduled by management.
• Maintain a high degree of concentration to prevent “comebacks”.
• Ensure that customer cars are kept as clean or cleaner than when they arrived, both inside and out.
• Remain current on all factory technical bulletins.
• Acquire an understanding of all current and emerging technologies as they apply to automobile service.
• Prioritize maintaining the cleanliness of the shop area at all times.
• Clean the bay and bench at the end of each shift.
• Dispose of garbage, recycling, etc., as required.
• Ability to execute tasks and work with minimal supervision.
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

Requirements

• High School Diploma or GED is required.
• Automotive Service Technician, fully licensed (310S or higher).
• 3-5 years experience with automotive mechanical operations.
• Must have a valid Ontario Driver's License and good driving record.
• Demonstrated willingness to learn and succeed.
• Must be team oriented, hardworking with a positive attitude.
• Work effectively without supervision.
• Proven knowledge and experience with automotive mechanical operations.
• Work well under pressure in a fast-paced environment.
• Must be reliable and able to work productively.
• Ability to read and comprehend instructions and information.
• Personable, reliable, courteous.
• Works well in a fast paced environment.
• Demonstrate willingness to learn and succeed.
• Must be team oriented, and hardworking with a positive attitude.
• Excellent diagnostic and electrical skills.
• Ability to lift and move heavy items (50-75 lbs).

Benefits

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Tool and Boot Allowance
• Competitive Production Bonus
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!

Job Type

Full Time - Permanent

Compensation (expected flat hourly rate)

$32.00 - $37.00 per hour under our skilled trades flat-rate (piece work) compensation plan.

Expected annual earnings

$60,000 - $110,000 per year, based on historical earnings at this location and typical productivity; actual earnings vary based on individual output and service department repair order volumes.