Customer Service Representative – Automotive (Remote)

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer advisor! We are looking for passionate and bold people who want to deliver exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you are ready to grow within a Fortune 500 company recognized for its inclusive, award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Are you looking to change careers for a remote position within a forward-thinking global organization that puts people first, fosters inclusion, and promotes a genuine sense of belonging? Would you like to join a Fortune 500 company that receives distinctions every year such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”? Then the remote automotive customer advisor position at Concentrix is for you!

As a remote automotive customer advisor, you will join a naturally diverse and international team, where everyone contributes to one another’s success and well-being, united by the pride of being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovations.

This is an excellent remote opportunity that will allow you to completely rethink your career path while building lasting friendships. We will provide all the training, technology tools, and ongoing support you need to succeed. In addition, at Concentrix there is real potential for career growth (and personal development). In fact, approximately 80% of our managers and leaders have been promoted internally! That is why we offer various free learning and leadership development programs designed to guide you toward the career you have always dreamed of.

We accept applications for this position on an ongoing basis. It is currently an immediate vacancy; however, we also consider applications for future opportunities. We encourage all interested candidates to apply.

Responsibilities

As a remote automotive customer advisor, you will:

• Provide customer support (inbound calls) by following a call-handling guide.
• Help customers resolve simple technical issues.
• Track, document, and search for information in databases.
• Offer complementary products and/or services.
• Deliver a quality customer experience… with a smile.

Requirements

Your skills, integrity, and genuine empathy will be key to adding value and succeeding in every customer interaction. Here are the other qualifications required for our remote automotive customer service representative position:

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free work environment at home.
• Ability to multitask in a fast-paced environment.
• Willingness to learn how to use new technologies.
• Strong computer navigation skills and computer knowledge (PC).
• A desktop or laptop computer to complete computer and internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed internet connection (no wireless/hotspot or satellite connection) and a smartphone.

Physical and Cognitive Requirements

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this position. The work is generally sedentary in nature.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests can be made by contacting . All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to help screen and/or assess candidates. These tools may be used to evaluate resumes, applications, and other submitted documents to help us identify the best candidates for the position.

Work Authorization

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position can only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Benefits

One of our company’s core values is: “We support our people.” That is why we invest heavily in our game-changers, infrastructure, and capabilities to ensure the long-term success of our teams and our clients. We will also invest in YOU to support your career growth and personal development. In this role, you will also receive:

• The base salary range for this position is $17.75 – $19.35/hour (compensation will not be below the applicable minimum wage), plus bonuses tied to individual and company performance. Actual salary will vary based on work location, qualifications, skills, training, experience, and abilities. Benefits offered to eligible employees in this position include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid leave and holidays, and paid training days. Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based bonuses.
• Potential for generous referral bonuses.
• Internal networking opportunities through groups organized around a variety of themes: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and many more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentoring programs to support your rewarding career journey.
• Remote work opportunity.
• Programs and events that promote diversity, equity and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many more.
• A range of other benefits and perks.