Service Advisor

Bumper to Bumper Auto Service - Mechanical Workshop L.L. Inc. • Bromont, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $75,000

Job status

Full-time

Location

Bumper to Bumper Auto Service - Mechanical Workshop L.L. Inc.
Bromont, QC, Canada

Workplace

On site

Job Description

As a Technical Advisor, you will be the key intermediary between our clients and our team of certified technicians. You assess mechanical needs, explain the proposed interventions, and prepare clear and transparent quotes. You provide an impeccable customer experience, coordinate priorities, and ensure communication between clients and the workshop to guarantee reliable and efficient repairs.

Main Responsibilities

  • Welcome clients, listen to their concerns, and gather relevant technical information.
  • Diagnose, with the help of technicians, the reported issues and propose appropriate solutions.
  • Prepare detailed quotes, explain options, and recommend the best interventions.
  • Coordinate repair orders, monitor deadlines, and regularly communicate progress.
  • Maintain accurate and up-to-date client records and ensure compliance with quality and safety standards.
  • Work in collaboration with the technical team to optimize processes and improve the customer experience.

Requirements and Qualifications

  • Minimum of 1 year of experience in a similar role or technical advising in the automotive sector.
  • Knowledge of mechanical and electronic systems of vehicles and ability to read diagrams and technical documents.
  • Excellent communication and customer service skills; ability to simplify technical information.
  • Good knowledge of IT tools and quoting software; organizational and time management skills.
  • Team spirit, sense of responsibility, and ability to handle multiple files simultaneously.
  • Relevant diploma (e.g., DEC in automotive mechanics or equivalent training) is a plus.

Advantages and Conditions

  • Competitive salary
  • Continuing education
  • Dental insurance
  • Disability insurance
  • Employee discounts
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Paid training
  • Performance bonuses
  • Benefits related to work/life balance and, when possible, flexibility regarding telecommuting for suitable positions

To perform the following tasks

•
Clerical tasks
•
Data entry
•
Dispatching work
•
Follow up on repair and services
•
Open and close work orders
•
Prepare repair and service estimates

Working conditions or benefits

•
Competitive compensation
•
Continual training
•
Dental insurance plan
•
Disability insurance
•
Employees discounts
•
Insurance of medical and paramedical expenses
•
Life insurance plan
•
Medical insurance
•
Paid training
•
Performance bonus

Candidates desired profile for this job

Experience

•
1 year as Internal service advisor

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Bumper to Bumper Auto Service - Mechanical Workshop L.L. Inc.

Bumper to Bumper Auto Service - Mechanical Workshop L.L. Inc.

Business profile

Why work with us

Why join us?

A great work-life balance and nice flexibility regarding remote work (for positions that allow it). We empower ourselves to achieve our ambitions and work on stimulating projects with high added value. The pride of having a positive impact on the daily lives of Canadians and entrepreneurs. Our leaders are visionary and will help advance your career. Our continued growth creates opportunities and allows you to go further.

Diversity & Inclusion

We believe that every employee brings unique value and we are committed to creating an inclusive work environment where everyone feels respected, valued, and where every idea is heard. We take pride in our diversity in terms of gender, age, ethnic background, and professional experience, and we actively encourage the expression of each individual's identity and personal beliefs.

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