Service Advisor

Joliette Toyota • Notre-Dame-des-Prairies, Quebec

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Salary according to experience

up to $90,000

Job status

Full-time

Location

Joliette Toyota
Notre-Dame-des-Prairies QC, Canada

Workplace

On site

Job Description

We are looking for a passionate and skilled Technical Advisor to join our team at Joliette Toyota. If you are an automotive professional with at least one year of experience, eager to provide excellent customer service while using your technical knowledge, this opportunity is for you.

As a Technical Advisor, your responsibilities will include:

  • Welcoming customers with professionalism and empathy, listening to them to understand their needs.
  • Diagnosing technical issues using your expertise to offer appropriate solutions.
  • Advising customers on necessary repairs and preventive maintenance, while clearly explaining costs and options.
  • Collaborating closely with the workshop team to ensure fast and efficient service.
  • Tracking vehicle repairs and maintenance, ensuring constant communication with customers throughout the process.
  • Developing trusting relationships with our clientele, thus fostering their loyalty.

We are looking for a candidate who possesses:

  • A minimum of one year of experience as a technical advisor or a similar position in the automotive industry.
  • A solid understanding of automotive systems and evolving technologies.
  • Excellent interpersonal communication skills, with the ability to work under pressure while maintaining exceptional customer service.
  • A team spirit and a positive attitude, ready to invest in a company that values every member.

By joining Joliette Toyota, you will enjoy numerous benefits, including:

  • A company that is closed on weekends, promoting a healthy work-life balance.
  • A pleasant working environment with an air-conditioned workshop and an on-site break room.
  • Various insurance coverage, including dental insurance and disability insurance.
  • Employee discounts and paid time off.

If you are ready to advance your career in a dynamic environment that values customer service and excellence, we look forward to meeting you!

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Air-conditioned workshop
Business closed on weekends
Cafeteria
Continual training
Day off paid
Dental insurance plan
Disability insurance
Employees discounts
Flexible hours
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Safety glasses with prescription
Sick day off paid
Vision insurance plan
Work and life balance
Work boots

Candidates desired profile for this job

Experience

2 years as Service Advisor

Trainings

Professional studies diploma
Automotive service technician
is an asset
Professional studies diploma
Automotive service consultant
is required

Languages

Spoken languages

French

Written languages

French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

Microsoft Office - Outlook
Microsoft Office - Word
SDS
SERTI - Admin

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Service Advisor
Joliette Toyota

Joliette Toyota

Business profile

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