Service Manager
Service
up to $125,000
At Joliette Ford Lincoln, we are looking for a passionate and experienced Service Director to join our dynamic and family-oriented team. As a cornerstone of our dealership, you will play a vital role in optimizing after-sales service operations, ensuring an exceptional customer experience and a rewarding work environment.
Key Responsibilities:
- Oversee and coordinate all after-sales service activities, including planning, execution, and follow-up on repairs.
- Establish performance objectives and key indicators to ensure efficiency and profitability of the service.
- Manage and train a team of technicians and service staff, fostering their skills development and engagement.
- Ensure high-quality customer service by promptly addressing customer concerns and guaranteeing their satisfaction.
- Develop and implement strategies to enhance the efficiency of operational processes and maximize customer satisfaction.
- Collaborate with the sales department and other services to ensure smooth communication and proactively resolve issues.
Required Qualifications:
- Minimum of 4 years of experience in a similar role within the automotive industry.
- Proven team management and leadership skills.
- Excellent customer service skills and problem-solving abilities.
- In-depth knowledge of automotive products and services, as well as dealership management systems.
- A degree in management, business administration, or a related field is an asset.
What Makes Us Unique:
We value the importance of local roots and do our best to support our community. As a major employer in the Joliette area, we provide our employees with an environment conducive to growth.
We offer competitive compensation along with various benefits, including:
- Dental and disability insurance.
- Life and medication insurance.
- Sick leave and summer hours.
- Free parking and attractive employee discounts.
- Possibility of a company vehicle or a car allowance.
- Paid ongoing training to support your professional development.
Join Joliette Ford Lincoln and be part of an exciting automotive adventure within a team that considers every member an integral part of our family.
- Administrative management
- Coaching / training
- Customer service
- Department supervision
- Hiring and staff management
- Implementation of strategies
- Operations planning / management
- Optimization of internal processes
- Business closed on weekends
- Competitive compensation
- Dental insurance plan
- Disability insurance
- Employees discounts
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Performance bonus
- Travel insurance
- Vision insurance plan
- Work and life balance
Desired profile
4 years as Service Manager
Or 6 years as Assistant Service Manager
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English is an asset
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French
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English is an asset
-
French
- Computer skills
- Leadership
- Self-Motivated
- Team spirit
- Passenger Car Driver's License
Joliette Ford Lincoln
Joliette, QC
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Job: service manager in the automotive industry in Joliette
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Joliette Ford Lincoln is Currently Hiring a service manager in Joliette
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