Joliette Ford Lincoln
Joliette Ford Lincoln

Service Manager

Salary

up to $125,000

Job status
Permanent
Location
Joliette Ford Lincoln
Joliette, QC
Workplace
On site
Job description

At Joliette Ford Lincoln, we are looking for a passionate and experienced Service Director to join our dynamic and family-oriented team. As a cornerstone of our dealership, you will play a vital role in optimizing after-sales service operations, ensuring an exceptional customer experience and a rewarding work environment.

Key Responsibilities:

  • Oversee and coordinate all after-sales service activities, including planning, execution, and follow-up on repairs.
  • Establish performance objectives and key indicators to ensure efficiency and profitability of the service.
  • Manage and train a team of technicians and service staff, fostering their skills development and engagement.
  • Ensure high-quality customer service by promptly addressing customer concerns and guaranteeing their satisfaction.
  • Develop and implement strategies to enhance the efficiency of operational processes and maximize customer satisfaction.
  • Collaborate with the sales department and other services to ensure smooth communication and proactively resolve issues.

Required Qualifications:

  • Minimum of 4 years of experience in a similar role within the automotive industry.
  • Proven team management and leadership skills.
  • Excellent customer service skills and problem-solving abilities.
  • In-depth knowledge of automotive products and services, as well as dealership management systems.
  • A degree in management, business administration, or a related field is an asset.

What Makes Us Unique:

We value the importance of local roots and do our best to support our community. As a major employer in the Joliette area, we provide our employees with an environment conducive to growth.

We offer competitive compensation along with various benefits, including:

  • Dental and disability insurance.
  • Life and medication insurance.
  • Sick leave and summer hours.
  • Free parking and attractive employee discounts.
  • Possibility of a company vehicle or a car allowance.
  • Paid ongoing training to support your professional development.

Join Joliette Ford Lincoln and be part of an exciting automotive adventure within a team that considers every member an integral part of our family.

To perform the following tasks
  • Administrative management
  • Coaching / training
  • Customer service
  • Department supervision
  • Hiring and staff management
  • Implementation of strategies
  • Operations planning / management
  • Optimization of internal processes
Working conditions
  • Business closed on weekends
  • Competitive compensation
  • Dental insurance plan
  • Disability insurance
  • Employees discounts
  • Free parking
  • Insurance of medical and paramedical expenses
  • Life insurance plan
  • Medical insurance
  • Performance bonus
  • Travel insurance
  • Vision insurance plan
  • Work and life balance
Find out if your resume match and apply on this job

Desired profile

Experience

4 years as Service Manager

Or 6 years as Assistant Service Manager

Spoken languages
  • English is an asset
  • French
Written languages
  • English is an asset
  • French
Softwares
  • Computer skills
Qualities
  • Leadership
  • Self-Motivated
  • Team spirit
Driver's license
  • Passenger Car Driver's License
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Joliette Ford Lincoln

Joliette Ford Lincoln

Joliette, QC

Business profile

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