Pre-Owned Automotive Sales Consultant

Eastway Toyota is seeking individuals interested in the role of Sales Consultant [Used Vehicle Sales Specialist]. Under the direction of the Sales Manager, the Sales Consultant [Used Vehicle Sales Specialist] will primarily be responsible for selling or leasing vehicles at dealership gross profit, volume, and customer satisfaction standards.

About the role

About the Pit Crew

Eastway Toyota is an absolute powerhouse in the Windsor market, backed by a massive local reputation and a trophy case that includes Business of the Year, President's, and Harmony Awards. The pace here is fast and the customer base is incredibly loyal, but the day-to-day culture is grounded in genuine friendliness, mutual respect, and a total commitment to quality. From the energetic sales floor to the high-volume service bays, team members collaborate closely, take pride in their work, and maintain a supportive, welcoming environment.

The dealership provides a steady, high-volume workflow that ensures excellent earning potential, paired with premium manufacturer training, strong compensation packages, and the extensive resources of the Rafih Auto Group. This is a forward-thinking environment built for driven sales professionals and skilled technicians who want a busy, vibrant place to work without sacrificing a welcoming, team-first atmosphere.

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA, representing 23 brands throughout 19 locations. The number one priority is to provide valued customers with industry-leading services and world-class experiences.

Rafih Auto Group believes that its people are its biggest asset and greatest strength. The industry and the world are changing every day, which is why the company is always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. The company is seeking passionate, dynamic, and driven individuals who share its strong commitment to excellence and success to join its Canadian team.

Only applicants contacted for an interview will be considered at this time.

Responsibilities

• Ensure proper follow-up of all potential buyers utilizing the CRM as well as Upgrade System.
• Make an average of 40 outgoing calls per day to potential customers, as well as follow-ups with customers to ensure customer satisfaction.
• Participate in daily sales workshops, a "one to one" meeting with the Sales Manager every week, and a weekly combined sales meeting.
• Ensure constant contact with customers allocated to the salesperson arising from appointments from internet and phone leads; customers in good position to purchase in the Upgrade System; customers who are in their database but not in the Upgrade System; and inactive service database customers allocated to them by management.
• Ensure CSI is above the Zone, Region, and National average.
• Ensure 100% turnover of customers in the showroom to the Sales Manager prior to their leaving the showroom.
• Follow up intensively on unsold customers to get them back in the showroom and sell them a vehicle.
• Alert sales management if they feel the dealership is at risk from fraudulent customers.
• Maintain an appointment closing ratio of 50% for walk-in customers as well as those who came on appointments to purchase a vehicle.
• Wear proper professional attire as per Company Dress Code Policy.
• Achieve monthly and annual goals and objectives for sales and gross.
• Participate in all manufacturer-initiated as well as dealership-initiated training.
• Perform other duties as assigned.

Requirements

• 2+ years of USED automotive sales experience would be considered an asset.
• Valid OMVIC license in good standing.
• Ability to bring positive energy to the showroom floor and connect naturally with customers.
• Strong interpersonal skills; ability to communicate and manage well.
• Demonstrated ability to cultivate relationships.
• High level of integrity and dependability with a strong sense of urgency and results.
• Proficiency in Microsoft Office/Excel and computer applications.
• Education: DCS / DEC (preferred).
• Experience: sales: 1 year (preferred).
• Licence/Certification: Class G Licence (preferred); OMVIC (required).
• Work location: In person.

Benefits

• Six-figure earning potential with a supportive, inclusive team culture where hard work is genuinely celebrated.
• Competitive compensation and bonus plans.
• Competitive Employee Benefits program.
• Comprehensive training to set you up for success in your role.
• A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support.
• Advancement opportunities.
• A company culture focused on inclusivity, diversity, employee wellness, and community engagement.
• Employee engagement and recognition events.
• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• On-site parking.
• Paid time off.
• Store discount.