Service Advisor

Gabriel BMW Moto Internationale • Montreal, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $80,000 + commissions

and bonus

Job status

Full-time

Location

Gabriel BMW Moto Internationale
Montreal, QC, Canada

Workplace

On site

Job Description

Gabriel BMW Moto Internationale, a premier automotive dealership in Montreal, Quebec, Canada, is seeking a Service Advisor to join our service department. The successful candidate will deliver an outstanding service experience, write accurate repair orders, manage parts coordination, and lead warranty claim follow-ups using DealerVu Software. A minimum of 1 year of experience as a Service Advisor is required.

Key Responsibilities

  • Welcome customers, listen to service needs, and provide clear explanations of recommended maintenance and repairs.
  • Create and manage repair orders in DealerVu Software; prepare accurate estimates and obtain customer authorization.
  • Schedule appointments, coordinate with technicians and parts staff, and monitor progress to ensure timely service delivery.
  • Lead warranty claim management from submission through final disposition; communicate with manufacturers and warranty providers and maintain meticulous documentation.
  • Maintain precise and up-to-date service history records in DealerVu; ensure data integrity and accessibility for the team.
  • Collaborate with the service and parts teams to optimize workshop flow and profitability; identify opportunities for additional maintenance that meets manufacturer guidelines and customer needs.
  • Uphold professionalism, customer service standards, and dealership policies; address client concerns promptly and escalate as needed.

Required Qualifications

  • 1 year of experience as a Service Advisor in an automotive dealership.
  • Proficiency with DealerVu Software and warranty claim follow-up.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Bilingual in French and English preferred; other languages a plus.
  • Knowledge of automotive service processes and warranty procedures is an asset.

What We Offer (Benefits)

  • Competitive compensation
  • Dental insurance plan
  • Disability insurance
  • Life insurance plan
  • Medical insurance
  • Vision insurance plan
  • Travel insurance
  • Medical and paramedical expenses insurance
  • Employee discounts
  • Free parking
  • Public transportation nearby

Gabriel BMW Moto Internationale is an equal opportunity employer. We look forward to hearing from qualified candidates who are ready to contribute to a premier luxury and performance automotive brand.

To perform the following tasks

•
Answer phone requests
•
Customer follow-up
•
Customer service
•
Follow up on repair and services
•
Making appointments
•
Open and close work orders
•
Prepare repair and service estimates
•
Service and products sales

Working conditions or benefits

•
Competitive compensation
•
Dental insurance plan
•
Disability insurance
•
Employees discounts
•
Free parking
•
Insurance of medical and paramedical expenses
•
Life insurance plan
•
Medical insurance
•
Public transportation nearby
•
Travel insurance
•
Vision insurance plan

Candidates desired profile for this job

Experience

•
1 year as Service Advisor

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Gabriel BMW Moto Internationale

Gabriel BMW Moto Internationale

Business profile

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