Service Advisor

Pneus Papineau • Montreal, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $68,000

Job status

Full-time

Location

Pneus Papineau
Montreal, QC, Canada

Workplace

On site

Job Description

Established since the 1970s and under the same management since 1999, our garage located on Le Plateau is a large-scale operation with 10 employees. Recognized specialists in tires and general mechanics, we operate year-round thanks to a loyal, high-end clientele. We are looking for an experienced professional to join our service team.

Your role: Customer service first, on-field support second

Attention to candidates seeking a passive position, sitting behind a screen all day: this role requires action and versatility.

The core of your work is customer service at the counter. You will join an already established front team. Your strength? Providing impeccable customer service, while being the go-to person capable of going into the field to assist the workshop.

Your daily responsibilities:

  • Customer service and counter management: greeting our clients (in French and English), assessing needs, ordering the right parts, producing accurate estimates, and performing diligent follow-up.
  • Mastering technology: effectively using the workshop’s new technological processes (point of sale software, online orders, tablets).
  • Ensuring workshop follow-up: making sure that work is properly completed and tracking progress with mechanics.
  • On-field intervention as needed: assisting with diagnostics, conducting road tests, and validating issues.
  • Supporting the mechanics team: guiding, advising, and assisting mechanics with their procedures when facing technical blocks.

Desired profile

  • Solid and mandatory experience as a technical advisor (ideally in an independent shop).
  • Passion for customer service: personable, attentive, and professional demeanor are essential.
  • Comfortable with technology: open-minded and quick to adopt new digital processes and automotive industry software.
  • Bilingual (French and English): necessary for communicating with our Plateau clientele.
  • Good mechanical skills: required to assist with diagnostics and support on-site mechanics.
  • Valid driver’s license.

What we offer

  • A competitive and stable hourly salary, paid fairly (30.00 to 35.00 / h).
  • Highly flexible schedule and work-life balance: closing at noon on Fridays during summer and winter.
  • 4-day workweek possible during off-peak periods.
  • Only about a dozen Saturdays to work per year (tire peak seasons).
  • Work uniforms provided.
  • A stable, warm, and well-established work environment for decades.

If you are a customer service pro with a solid technical background, apply now with your CV via Canada Motor Jobs!

To perform the following tasks

Dispatching work
Follow up on repair and services

Candidates desired profile for this job

Experience

3 years as Shop Foreman / Supervisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

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Pneus Papineau

Pneus Papineau

Business profile

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