Service Manager
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Job Description
At Brossard Hyundai, we are seeking a Service Director to lead our service department and drive the operational excellence of our workshop, while delivering a first-class customer experience and boosting the team's performance.
Job Description
- Oversee and coordinate all activities of the after-sales service, from the work plan to the delivery of the repaired vehicle.
- Lead, motivate and develop a team consisting of technicians, service advisors, and supervisors to achieve quality, productivity and customer satisfaction objectives.
- Establish and monitor relevant performance indicators (KPIs) (resolution rate, cycle time, productivity, repair profitability, claims rate) and ensure continuous improvement.
- Optimize workflow, schedule appointments and prioritize interventions to maximize workshop efficiency and minimize lead times.
- Ensure compliance with Health and Safety at Work standards, quality procedures, and regulatory compliance.
- Manage warranties, parts and the service's operating costs, in collaboration with the Sales and Parts departments.
- Ensure an exceptional customer experience, manage returns and difficult situations with professionalism.
- Actively participate in the development and ongoing training of the teams, and promote a culture of excellence and professional ethics.
Profile sought
- Minimum 1 year of experience in a leadership or supervisory role within an automotive or after-sales service environment.
- Inclusive leadership, team spirit, excellence in communication and the ability to inspire team members.
- Strong organizational rigor and a pronounced focus on Health and Safety at Work.
- Results-oriented with the ability to analyze data and make informed decisions.
- Proficiency in service management tools (DMS, CRM, inventory and warranty management) and knowledge of automotive maintenance and repair processes.
- Customer-focused mindset and ability to collaborate effectively with the Sales and Parts teams.
- Relevant education (industrial engineering, management, automotive technology or equivalent). Health and Safety at Work training is a plus.
Training and qualifications
- Relevant degree or equivalent in management, automotive technique or related field.
- Health and Safety at Work training is appreciated.
Benefits and working conditions
- Competitive compensation
- Ongoing and paid training
- Dental insurance, health insurance (prescription drugs), life insurance and disability insurance
- Employee discounts
- Uniform provided
- Free parking
- Public transportation nearby
- Air-conditioned workshop and cafeteria
- Sick leave
Why join us Brossard Hyundai is a Hyundai dealer recognized on the South Shore, combining the strength of a large group with the spirit of a family-owned business. We value integrity, teamwork and excellence in customer service. If you are a leader who enjoys building high-performing teams in a dynamic and structured environment, you will thrive with us.
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service manager Job in the automotive Sector in Boucherville
Why This service manager Position in Boucherville Stands Out
Discover an automotive job opportunity for a service manager in Boucherville, offered by the employer Boucherville Chrysler Dodge Jeep Ram in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Boucherville includes responsibilities defined by Boucherville Chrysler Dodge Jeep Ram. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Boucherville is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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By creating your candidate profile, you will automatically receive notifications whenever a new service manager job matching your criteria becomes available in Boucherville or throughout the province of Quebec.
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About the Current Position at Boucherville Chrysler Dodge Jeep Ram
This service manager role is part of the service department within the automotive sector in Boucherville.
The employer Boucherville Chrysler Dodge Jeep Ram is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Boucherville.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Boucherville
What is the typical salary for a service manager in Boucherville?
Salary for a service manager position in Boucherville varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Boucherville?
Complete your profile with your experience, certifications, and salary expectations.
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to