Service Manager
BMW Sherbrooke - Groupe Park Avenue • Sherbrooke, Quebec
Service Manager
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Job Description
We are seeking a passionate and customer-oriented Service Director to lead the after-sales department at BMW Sherbrooke - Groupe AutoMax. As the department leader, you will be responsible for ensuring standards of excellence and an impeccable customer experience while maintaining profitability and operational efficiency.
Key Responsibilities
- Lead, motivate, and develop the service team (technicians, advisors, coordination, and administration) to ensure fast, reliable, and highly professional service.
- Define and monitor performance indicators (productivity, turnaround time, customer satisfaction rate, operating margin) and provide regular reporting to management.
- Oversee daily service operations, including customer reception, repair estimates, workshop scheduling, and parts management.
- Manage the service budget, control costs, optimize parts inventory, and establish strong partnerships with suppliers.
- Implement and monitor processes compliant with BMW standards, safety, and quality, while fostering innovation and continuous improvement.
- Work closely with Sales and Finance departments to optimize the customer experience and promote loyalty.
- Develop training and succession plans, ensure professional development of staff, and promote a culture of exceptional service.
- Ensure customer satisfaction throughout the process, from appointment scheduling to vehicle delivery, and handle delicate situations professionally.
- Contribute to long-term service strategy development aligned with the overall objectives of Groupe AutoMax.
Desired Profile
- Minimum of 5 years of experience in after-sales management or in a dealership service management role within the automotive sector.
- Excellent leadership skills and ability to unite a team around common goals; strong customer service sense and results-oriented mindset.
- In-depth knowledge of BMW systems and procedures, warranties, and automotive diagnostics; mastery of best practices in after-sales service.
- Proven analytical and financial skills; ability to manage a budget, optimize costs, and interpret key indicators (KPIs).
- Excellent communication skills in French; proficiency in English is an asset; strong diplomacy and client situation management skills.
- Relevant education (DEC or equivalent) and/or training in management, administration, or after-sales; experience with workshop management systems (DMS) and related software.
- Ability to operate in a dynamic environment, anticipate needs, and lead change while maintaining a collaborative work atmosphere.
Benefits and Conditions
- Competitive salary and comprehensive benefits package.
- Opportunities for ongoing training and professional development within Groupe AutoMax.
- Warm, professional work environment focused on BMW service excellence.
- Career advancement possibilities within a national network and a premium brand.
Job Type: Full-time – Executive Location: Sherbrooke (subject to the group's internal organization and operational needs)
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service manager Job in the automotive Sector in Sherbrooke
Why This service manager Position in Sherbrooke Stands Out
Discover an automotive job opportunity for a service manager in Sherbrooke, offered by the employer BMW Sherbrooke - Groupe Park Avenue in the automotive sector.
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This specific service manager role in Sherbrooke includes responsibilities defined by BMW Sherbrooke - Groupe Park Avenue. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Sherbrooke is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at BMW Sherbrooke - Groupe Park Avenue
This service manager role is part of the service department within the automotive sector in Sherbrooke.
The employer BMW Sherbrooke - Groupe Park Avenue is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Sherbrooke.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Sherbrooke
What is the typical salary for a service manager in Sherbrooke?
Salary for a service manager position in Sherbrooke varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Sherbrooke?
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to