Service Manager
Confidential job posting • Québec, Quebec
Service Manager
Expected salary range
up to $95,000
+ bonus
Job status
Location
Workplace
Job Description
Confidential position - Service Director, based in Quebec, Canada
As part of a confidential mandate, we are seeking a Service Director for a leading player in the automotive sector, based in Quebec. The ideal candidate will be able to oversee operational excellence of the service and ensure a top-notch customer experience, while managing the team and performance indicators in a dynamic and results-oriented environment. An in-depth knowledge of industry systems and tools, including Serti, is essential. Knowledge of Stellantis is an asset.
Key Responsibilities
- Define and implement the strategy and objectives of the service, ensuring operational excellence in after-sales and customer service.
- Lead, coach, and unify a multidisciplinary team (technicians, advisors, parts, training) to achieve customer satisfaction and productivity goals.
- Manage the service budgets, monitor performance indicators (KPIs), and optimize processes to improve margins and turnaround times.
- Ensure service quality and safety, handle customer escalations, and propose proactive solutions to prevent incidents.
- Collaborate closely with the Sales, Parts, Repair, Quality, and Production departments to guarantee a smooth customer experience and operational coordination.
- Drive continuous improvement and digitization of service operations.
- Ensure compliance with internal standards, regulatory requirements, and manufacturer and partner (Stellantis) obligations.
- Represent the service within management, prepare reports, and contribute to strategic planning.
- Design and implement training plans, talent development, and succession planning.
- Maintain clear and transparent communication with internal and external stakeholders.
Professional Requirements
- At least 3 years of experience in a similar leadership role managing a service department.
- Knowledge of the Serti system is required.
- Knowledge of Stellantis is considered an asset.
- Relevant degree in management, business administration, engineering, mechanics, or related field; or equivalent experience demonstrating managerial and operational skills.
- Excellent leadership skills, team management, and talent development.
- Strong customer orientation, analytical skills, and decision-making ability in a dynamic environment.
- Excellent communication skills in French; technical English is an asset.
- Ability to work rigorously, prioritize, and deliver on deadlines, fostering a culture of safety and quality.
Benefits and Conditions
- Competitive salary tailored to profile and experience.
- Comprehensive benefits and retirement plan.
- Opportunities for professional development and advancement within an international group.
- Stimulating work environment focused on innovation and continuous improvement.
- Commitment to work-life balance and diversity.
Confidentiality
- This process is strictly confidential. Applications will be handled discreetly, and only selected candidates will be contacted for next steps.
To perform the following tasks
Candidates desired profile for this job
Experience
Confidential job posting
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service manager Job in the automotive Sector in Québec
Why This service manager Position in Québec Stands Out
Discover an automotive job opportunity for a service manager in Québec, offered by the employer Confidential job posting in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Québec includes responsibilities defined by Confidential job posting. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Québec is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More service manager Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new service manager job matching your criteria becomes available in Québec or throughout the province of Quebec.
You only receive opportunities aligned with your experience in automotive, your expected salary, commute preferences, and work conditions.
Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Confidential job posting.
About the Current Position at Confidential job posting
This service manager role is part of the service department within the automotive sector in Québec.
The employer Confidential job posting is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Québec.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Québec
What is the typical salary for a service manager in Québec?
Salary for a service manager position in Québec varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Québec?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service manager opportunities in the automotive sector as soon as they are posted.
Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to