Service Manager

Hyundai Drummondville • Drummondville, Quebec

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Service Manager

Job opportunity

Expected salary range

up to $120,000 + commissions

and bonus

Job status

Full-time

Location

Hyundai Drummondville
Drummondville, QC, Canada

Workplace

On site

Job Description

At Hyundai Drummondville, we are seeking a passionate and engaged Service Director to join our dynamic team. As a leader in the sale of new and used vehicles in Quebec, we offer a stimulating work environment and opportunities for professional development. We are proud to be: Platinum Signature Dealer for five consecutive years, Hyundai Global Dealer of the Year 2025. We are also the dealership that has been decorated most often with the prestigious President's Award, 10 times!

Key Responsibilities:

  • Manage and supervise the after-sales service, ensuring customer satisfaction and the quality of services offered.
  • Develop and implement strategies to improve the efficiency and productivity of the service.
  • Train and mentor staff, fostering their professional development and ensuring a high level of competence.
  • Establish and maintain strong relationships with customers to ensure their loyalty and satisfaction.
  • Analyze the service's performance and prepare reports for management to identify opportunities for improvement.
  • Collaborate with other departments to ensure an exceptional customer experience at every touchpoint.

Qualifications:

  • Minimum of 2 years of experience in a similar role, preferably in the automotive sector.
  • Excellent management and leadership skills, with the ability to motivate and inspire a team.
  • Strong communication and interpersonal skills.
  • Customer-focused with a strong sense of service.
  • Ability to work under pressure while meeting deadlines.

Why Join Hyundai Drummondville?

By joining our team, you will benefit from competitive compensation and a range of attractive benefits, including a retirement plan, comprehensive insurance, sick leave, and much more. Our work environment is focused on the well-being of our employees, with work-life balance, an air-conditioned workshop, and modern facilities including a fitness room and a cafeteria.

Join us to contribute to our mission of delivering the best service to our clients and participate in the success of one of Quebec's top-performing dealerships!

To perform the following tasks

•
Administrative management
•
Coaching / training
•
Customer follow-up
•
Department supervision
•
Diagnose problems and find solutions
•
Hiring and staff management
•
Implementation of strategies
•
Optimization of internal processes

Working conditions or benefits

•
A retirement plan for employees
•
Air-conditioned workshop
•
Business closed on weekends
•
Cafeteria
•
Competitive compensation
•
Continual training
•
Employees discounts
•
Free parking
•
Insurance of medical and paramedical expenses
•
Life insurance plan
•
Medical insurance
•
Sick day off paid
•
Work and life balance

Candidates desired profile for this job

Experience

•
2 years as Service Manager

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Qualities

Analytical mind
Self-Motivated
Team spirit
Hyundai Drummondville

Hyundai Drummondville

Business profile

Why work with us

Hyundai Drummondville is a leader in the field of new and used car sales in Quebec. With more than 280 cars in inventory and a sales volume of over 2500 cars per year, Hyundai Drummondville is one of the most successful dealerships in Quebec!

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