Service Advisor

Boisvert Ford • Boucherville, Quebec

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Expected salary range

up to $80,000

Job status

Full-time

Location

Boisvert Ford
Boucherville QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 07:00 to 16:30
Tuesday 07:00 to 16:30
Wednesday 07:00 to 16:30
Thursday 07:00 to 16:30
Friday 07:00 to 13:30

Job Description

Boisvert Ford, located in Boucherville, Quebec, is seeking a Technical Advisor to join its team and ensure excellent customer service within our dealership.

Job Description

  • Welcome customers and understand their technical needs in collaboration with the after-sales team.
  • Clearly explain diagnostics, repairs, and estimated costs, then propose suitable solutions.
  • Prepare and present service estimates, monitor repairs, and communicate deadlines to customers.
  • Work closely with technicians and sales staff to optimize the customer experience and service times.
  • Participate in updating customer records and tracking interventions in workshop IT tools.
  • Maintain a high level of quality and safety while adhering to dealership and industry standards and procedures.

Profile Required

  • Minimum of one year of experience in a similar role or in technical customer service.
  • Good knowledge of vehicles and automotive systems; relevant training is an asset.
  • Excellent communication and customer service skills; ability to explain technical concepts clearly.
  • Team spirit, analytical mindset, and organizational skills; ability to handle multiple tasks simultaneously.
  • Proficiency in French; English is an asset.
  • Proficiency with computer tools and CRM/ERP processes.

Our Offer and Culture

  • Company closed on weekends to promote work-life balance.
  • On-site cafeteria and free parking.
  • Retirement plan for employees and comprehensive group insurance (dental, medical and pharmaceuticals, vision, travel, disability, life, paramedical care; coverage for medical and pharmaceutical expenses).
  • Travel insurance and mobility assistance covering team needs.
  • Continuing education and paid training; employment opportunities after internship based on performance.
  • Employee discounts and additional benefits to reward dedication and performance.
  • Nearby public transport and other facilities making employees' daily lives easier.

If you see yourself in this profile and want to contribute to the success of Boisvert Ford, join a dedicated and customer-oriented team where your technical expertise will be valued and developed.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

A retirement plan for employees
Business closed on weekends
Cafeteria
Continual training
Day off paid
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Hiring possibility following internship
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid training
Public transportation nearby
Sick day off paid
Travel insurance
Vision insurance plan

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Boisvert Ford

Boisvert Ford

Business profile

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