Service Advisor

Confidential job posting • Montréal, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $65,000

Job status

Full-time

Location

Workplace

On site

Job Description

Job Description (Confidential Position) We are seeking an experienced Technical Advisor for a major player in the automotive industry based in Montreal. As part of a confidential assignment, you will bring your technical expertise and service orientation to support sales teams and after-sales service, as well as our clients and partners, in offering effective solutions that meet industry standards.

Responsibilities

  • Provide top-tier technical support to customers, sales teams, and after-sales services.
  • Diagnose and analyze vehicle issues and their electrical/electronic systems; interpret fault codes and perform functional tests using OEM and generic diagnostic tools.
  • Propose appropriate technical solutions considering performance, safety, and compliance requirements.
  • Train and support internal teams on emerging technologies and products.
  • Collaborate with parts, warranty, and service departments to expedite problem resolution.
  • Stay abreast of technological developments and relay field feedback to improve products and processes.
  • Write and update technical documents and guides for the distribution network and clients.

Requirements

  • Minimum of 2 years of experience in a technical consulting or support role within the automotive industry.
  • Relevant technical diploma (electromechanics, automotive maintenance, mechanical/electrical) or equivalent university degree; equivalent experience accepted.
  • Strong knowledge of automotive systems (mechanical, electronic, electrical), understanding of network architectures (CAN, OBD diagnostics), and familiarity with diagnostic tools.
  • Excellent communication and customer service skills; ability to explain technical concepts to various stakeholders.
  • Proficiency in French; English is an asset.
  • Analytical mindset, rigor, autonomy, and the ability to manage multiple cases simultaneously in a dynamic environment.
  • Availability for occasional travel to clients or partners as needed.

Benefits and Conditions

  • Competitive salary and comprehensive benefits package (group insurance, retirement plan, paid leave).
  • Continuous training program and opportunities for technical and professional development.
  • Collaborative work environment focused on innovation and sector technologies (electrification, connectivity, advanced assistance systems).
  • Stimulating projects and close contact with product and after-sales teams.
  • Position located in Montreal, with access to a vibrant network in the automotive field.

Confidentiality Notice This recruitment process is confidential; only shortlisted candidates will be contacted.

To perform the following tasks

Answer phone requests
Cash register management
Customer service
Data entry
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales
Tires and wheels sales

Candidates desired profile for this job

Experience

2 years as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Energetic
Patient
Punctual

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Confidential job posting

Confidential job posting

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