Service Advisor

Pneus Papineau • Montréal, Quebec

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Expected salary range

up to $65,000

Job status

Full-time

Location

Pneus Papineau
Montréal, QC, Canada

Workplace

On site

Job Description

Center of Pneu Papineau, a qualified automotive service center in mechanics and tires, active since 1999 and located in Montreal near Plateau-Mont-Royal, offers an opportunity to join a team dedicated to outstanding customer service and technical expertise.

We are looking for a Technical Advisor to serve as the interface between our clients and our technicians, guide technical choices, and ensure an optimal customer experience. A minimum of 1 year of experience is required.

Main Responsibilities

  • Welcome customers and analyze their needs regarding tires and mechanical maintenance, clearly explaining options and their implications for safety and performance.
  • Offer personalized technical advice on tires (types, sizes, seasonal performance) and associated services (installation, balancing, alignment, inspection).
  • Quickly diagnose issues reported by customers and coordinate interventions with technicians based on priorities and deadlines.
  • Present estimates and recommendations, discuss options, and follow up on estimates until work completion.
  • Schedule and optimize appointments, ensure procedures and quality and safety standards are followed.
  • Contribute to stock management and in-store presentation of products and promotions.
  • Maintain a clean and organized workspace, reflecting the professional image of Pneus Papineau and enhancing the customer experience.

Skills and Qualifications Required

  • At least 1 year of experience in a similar role in an auto shop, tire center, or after-sales service.
  • Good knowledge of automotive systems and components and tires; ability to interpret technical requirements and recommend suitable solutions.
  • Excellent customer service skills, active listening, and ability to explain technical concepts clearly.
  • Administrative rigor (management of estimates, billing, follow-up of work orders) and organizational sense.
  • Team spirit, autonomy, and ability to thrive in a dynamic environment.
  • Knowledge of maintenance standards and dealership standards; fluency in French and, ideally, English.

What We Offer

  • Work at Pneu Papineau Center, recognized for its exceptional customer service and expertise in tires and mechanics, on Papineau Avenue near Plateau-Mont-Royal.
  • Stimulating work environment, with modern tools and technology to serve a diverse clientele (American, Asian, and European cars).
  • Opportunities for ongoing training and professional development in the field of tires and automotive maintenance.
  • Warm team and culture focused on quality, ethics, and customer satisfaction.
  • Competitive working conditions and prospects for advancement within a local and sustainable company.

If this role matches your profile and you are motivated to contribute to an exceptional customer experience while developing your technical expertise, you will fit perfectly into our team.

To perform the following tasks

Answer phone requests
Cash register management
Customer service
Data entry
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales
Tires and wheels sales

Candidates desired profile for this job

Experience

2 years as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Energetic
Patient
Punctual

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Pneus Papineau

Pneus Papineau

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