Service Advisor

Longueuil Mazda, a member of Groupe Auto Longueuil and recognized for its commitment to customer satisfaction among Mazda buyers and owners on the South Shore and the greater metropolitan area, is seeking a motivated and service-oriented Technical Advisor to join its team at the mechanical service center located at 60 Boul. Roland Therrien, Longueuil.

As a Technical Advisor, you will be the essential link between our customers and our team of technicians, ensuring a smooth, transparent, and professional customer experience throughout the maintenance and repair process.

Responsibilities

• Welcome customers upon arrival, understand their needs, and gather relevant information for service interventions.
• Present preliminary diagnostics, estimated costs, and repair options, clearly explaining technical processes in an accessible manner.
• Schedule appointments and communicate deadlines, priorities, and technical requirements to technicians and internal teams.
• Collaborate with technicians and estimators to ensure the feasibility of repairs and the quality of interventions.
• Follow up on work until completion, inform the customer of progress, and obtain their final approval for repairs.
• Ensure traceability of interventions, prepare work orders, and manage parts and orders.
• Promote relevant Mazda services and solutions (preventive maintenance, original parts, warranties) to optimize customer experience and loyalty.
• Comply with manufacturer policies and safety standards while maintaining a high level of customer service.
• Contribute to achieving the center’s goals and continuously improve internal processes.

Requirements and Qualifications

• Minimum of 3 years of experience in a similar position within the automotive industry, ideally in the after-sales service environment.
• Excellent communication skills and a strong focus on customer service, with the ability to explain technical information clearly.
• Ability to work in a team and handle pressure situations while respecting deadlines.
• Good knowledge of Mazda vehicles and service systems; knowledge of technical diagnostics is an asset.
• Relevant training (DEP or equivalent diploma in automotive mechanics, customer service management, or related field).
• Fluent in French; operational knowledge of English is an advantage.

What We Offer

• A modern and stimulating work environment within a dynamic and professional team.
• Competitive salary package accompanied by benefits and opportunities for ongoing training.
• Opportunities for career advancement within Groupe Auto Longueuil and the Mazda network.
• A work environment focused on respect, courtesy, and customer satisfaction, with modern tools and resources to successfully carry out your duties.

Why Join Us Joining Longueuil Mazda means becoming part of a winning team that places the customer experience at its core. You will be surrounded by passionate Mazda experts, in an environment where innovation and performance are valued, while having the opportunity to develop your skills and grow in the automotive field on the South Shore and the greater region.

We look forward to meeting you and discovering how your expertise can help maintain the excellence of service that has built our reputation.