Service Advisor
Volkswagen Brossard • Brossard, Quebec
Service Advisor
Expected salary range
up to $100,000
Job status
Location
Workplace
Job Description
Job Description
We are seeking a passionate and service-oriented Technical Advisor to join the After-Sales Service team at Volkswagen Brossard. As a point of contact between customers and the workshop, you ensure a smooth and transparent customer experience by explaining repairs, presenting estimates, and coordinating interventions with technicians. You will help maintain our reputation for excellence and deliver a simple and memorable Volkswagen experience.
Main Responsibilities
- Greet customers, understand their needs, and clearly explain repairs, maintenance, and associated costs.
- Prepare estimates, obtain customer authorization, and recommend preventive maintenance options.
- Schedule and track interventions with the workshop, communicate timelines, and ensure an efficient workflow.
- Serve as a liaison between technicians and customers to ensure mutual understanding of work to be done.
- Keep customer records and maintenance histories up to date in the appropriate systems.
- Propose additional solutions (preventive maintenance, maintenance programs, aesthetic services) in collaboration with the Finance and Parts teams.
- Present warranties, return policies, and timelines, and ensure compliance with safety and quality procedures.
- Contribute to customer satisfaction and foster long-lasting relationships, especially during busy periods.
Profile
- Minimum 1 year of experience in a similar role or related to customer service and/or technical support in the automotive sector.
- Excellent customer service skills, communication, and priority management.
- Ability to explain technical information clearly and accessibly.
- Bilingual in French/English (reading, writing, and conversation) preferred.
- Proficiency with computer tools and management systems for appointments and customer records.
- Team spirit, organizational skills, and ability to work under pressure while maintaining a high level of quality.
Assets and Working Conditions
- Modern and dynamic environment.
- Ongoing training and professional development opportunities to advance your career within the Automax Group.
- Benefits and recognition programs aligned with performance and attendance.
- Community engagement and a company culture focused on customer satisfaction and service quality.
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service advisor Job in the automotive Sector in Brossard
Why This service advisor Position in Brossard Stands Out
Discover an automotive job opportunity for a service advisor in Brossard, offered by the employer Volkswagen Brossard in the automotive sector.
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This specific service advisor role in Brossard includes responsibilities defined by Volkswagen Brossard. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service advisor job in Brossard is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Volkswagen Brossard.
About the Current Position at Volkswagen Brossard
This service advisor role is part of the service department within the automotive sector in Brossard.
The employer Volkswagen Brossard is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Brossard.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service advisor Position in Brossard
What is the typical salary for a service advisor in Brossard?
Salary for a service advisor position in Brossard varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service advisor role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service advisor in Brossard?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service advisor opportunities in the automotive sector as soon as they are posted.
Do service advisor responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service advisor may include customer support, technical coordination, internal communication, and other tasks linked to