Service Advisor

MARINA MATERIAUX ET EQUIPEMENTS • Lachine, Quebec

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Expected salary range

up to $65,000

Job status

Full-time

Location

MARINA MATERIAUX ET EQUIPEMENTS
Lachine, QC, Canada

Workplace

On site

Job Description

MARINA MATERIALS AND EQUIPMENT is seeking a Technical Advisor to support its clients in selecting and using its range of motorized equipment and landscaping materials. In this role, you will combine technical expertise with personalized customer service within a family business committed to proximity and customer satisfaction.

YourResponsibilities

  • Greet customers, identify their needs, and propose suitable solutions based on the products and brands represented (Ariens, STIHL, DUCAR, Honda).
  • Present technical features of motorized equipment, demonstrate their operation, and advise on usage, maintenance, and accessories.
  • Diagnose simple technical questions and direct customers to after-sales service or technical assistance when necessary.
  • Prepare quotes, assist customers with parts and accessory orders, and monitor stock levels and orders.
  • Participate in merchandising and displays, ensure technical information is visible, and maintain cleanliness of sales areas.
  • Handle returns and complaints according to company policies while maintaining a positive customer experience.
  • Work in synergy with the sales team and after-sales service to provide high-quality service and continuously update product knowledge.

RequiredSkills andExperience

  • Minimum of 1 year of experience in a technical advisory role, ideally in the motorized equipment, parts, or related services sector.
  • Excellent customer service skills and ability to simplify technical information for various types of clients.
  • Practical knowledge of gasoline engines, maintenance, and the upkeep requirements for motorized equipment.
  • Good communication skills in French; English is an asset.
  • Solution-oriented mindset, team spirit, organizational skills, and ability to handle multiple requests simultaneously.
  • Basic computer skills (cash register / POINT OF SALE, order and stock management).

Assets andWork Environment

  • Work within a family business known for personalized service and customer commitment.
  • Ongoing training and development opportunities within reputable brands in the sector.
  • Dynamic and collaborative environment, with team support and a culture focused on service excellence.

If you are passionate about motorized equipment, customer service, and sharing technical knowledge, join Marina Materials and Equipment and actively participate in the exceptional customer experience we offer.

To perform the following tasks

•
Answer phone requests
•
Customer follow-up
•
Customer service
•
Follow up on repair and services
•
Making appointments
•
Open and close work orders
•
Prepare repair and service estimates
•
Service and products sales

Candidates desired profile for this job

Experience

•
1 year as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

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MARINA MATERIAUX ET EQUIPEMENTS

MARINA MATERIAUX ET EQUIPEMENTS

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